APS Client Charter

We invite you to read the attached document written by the Australian Psychology Society which gives you insight into what you should expect when seeing a Psychologist.


Where to Start?

For anyone looking to engage in psychological services your best starting place is with your GP. Your GP can discuss your concerns and organise, if needed, a GP referral and MHCP to see a psychologist.

What Does a GP Referral And Mental Health Care Plan do for me?

Organising a GP Referral and MHCP allows clients to access Medicare for a rebate on psychology fees paid.

Therapy sessions are paid in full at the time of your appointment, following which we will process your Medicare rebate online on your behalf. You will need to ensure Medicare have your nominated bank details in order for the electronic transfer of funds to reach your nominated bank account.

Making an appointment with with your Psychologist at Kincumber Psychology Practice

Admin support will provide you an appointment with your psychologist and will then forward a welcome pack via your nominated email address which will include a consent to therapy form, client information form and mood screener form. You will be asked to return your completed forms either by email prior to your first appointment, or if this is not possible, in person at your initial appointment.


If you are experiencing any flu like symptoms we respectfully ask that you reschedule your appointment with your psychologist with as much notice as possible or request a Telehealth appointment session.

How long will your psychology session go for?

Please allow 1 hour for your initial consultation. Your psychologist will do his/her best at all times to run to time to value your time but there may be occasions outside of our control where delays may be experienced. If this is the case, our practice staff will contact you with as much notice as possible to avoid your wait.

Ongoing Sessions

Please allow 50 minutes for every session after your initial session.

What if I cannot make my Appointment?

With all appointments, reminder text messages will be sent to clients several days prior to the date of appointments. If you are unable to attend we ask you contact the Practice at your earliest convenience to reschedule appointments. KPP follows a strict Cancellation Policy which is detailed and available to all clients in their emailed welcome pack or in person paperwork at the first appointment.

Any appointments cancelled within 24 hours of the scheduled appointment will incur a cancellation fee which is the FULL COST of the appointment. Please also be aware that this cancellation fee CANNOT be Medicare rebated, will not be paid by a 3rd party (eg Workers Compensation Insurers, NDIS) and no further appointments will be organised until any outstanding cancellation fees are paid.